Scope
This policy applies to Qtick orders and separately quoted BLOCKNEKO LLC work under the accepted agreement. Qtick pricing is provided by consultation; this website handles inquiries and does not collect payment. The cancellation and refund terms for each data order will be stated before acceptance. Existing accepted orders remain governed by their original terms. Mandatory rights under applicable law take priority. Services are delivered digitally; no physical returns are involved.
Custom projects: before work starts
For a separately quoted project, if you cancel before work begins and before paid access or a deliverable is supplied, the amount paid for that unstarted service will be refunded. We will confirm the cancellation status in writing.
Custom projects: after work starts
For a project already underway, we will identify completed work and costs expressly agreed in advance. Charges for that work must be supported by the agreed scope; prepaid amounts attributable to unperformed work will be refunded. A completed, conforming deliverable is not automatically refundable solely because it is no longer needed, subject to mandatory rights and any more generous order terms.
Non-delivery, defects or billing errors
If a service is not delivered as agreed, materially differs from the accepted scope, or is charged incorrectly, contact us with the details. We will investigate and, where appropriate, offer correction, re-delivery or a refund for the affected portion. Confirmed duplicate or excess charges will be refunded. Contacting us does not waive any legal or payment-dispute rights.
How to request a cancellation or refund
Contact support@blockneko.xyz with the purchaser name, order or invoice reference, purchase date and reason for your request. Do not send passwords, API keys or complete payment-card numbers. We will review the relevant agreement and reply by email.
Refund method and timing
Approved refunds will normally be returned through the original payment method where supported. We will communicate the decision and any further information needed by email. The time a refund appears depends on the payment provider and financial institution.
Qtick data orders
Before you accept a Qtick quote, the written offer will confirm price, delivery, access duration where relevant, billing, cancellation and refund terms. A pricing inquiry creates no purchase obligation and does not change an earlier accepted agreement.